Shipping & Delivery

1. Dispatch

Orders placed before 14:00 Eastern Time on a business day are picked the same day and dispatched within 1–2 business days. Orders placed at the weekend or on a US public holiday are dispatched from the next business day. You receive a tracking number by email when the parcel leaves us.

Group and gift orders with embossing are made to order; the lead time is stated in your quote and is not covered by the dispatch times above.

2. Destinations, rates and transit times

All charges are in United States Dollars (USD) and shown before you commit to the order. Transit times are the carrier’s working estimate after dispatch and exclude time held in customs, which nobody can predict.

Every parcel is tracked and requires no signature unless the value exceeds USD 200, in which case a signature is required at delivery.

3. Customs, duties and import taxes

For deliveries outside the United States, import duties, customs charges, brokerage fees and local taxes are payable by the recipient and are not included in the amount we charge. They are set by the destination country, not by us, and we cannot estimate or absorb them.

We declare every parcel accurately, at the price actually paid, as leather travel goods. We will not mark an order as a gift or declare a lower value — doing so is a customs offence in most countries and would expose you to the penalty, not us.

If a parcel is refused at customs or returned because duties were not paid, we refund the goods less our outbound and return carriage costs.

4. Restrictions we have to observe

We ship only where our carrier delivers and where export is lawful. We do not ship to destinations subject to comprehensive United States trade sanctions or embargoes, or to any person or entity on a restricted-party list maintained by the United States government. Orders to those destinations are cancelled and refunded in full.

Some countries restrict the import of animal-derived products. Every article we sell is made from bovine leather; nothing we sell contains material from any species listed under CITES, and no exotic skins are used anywhere in the catalogue. If your country requires an import permit for leather goods, obtaining it is your responsibility, and we will supply a material declaration on request.

We cannot ship to freight-forwarding addresses where the forwarder will not accept liability, and we cannot ship to PO boxes on services that require a signature.

5. Addresses

We ship to the address you give us at checkout, exactly as you give it. Please check it — once a parcel is with the carrier we usually cannot change it. If a parcel is returned to us as undeliverable because the address was wrong or nobody claimed it, we refund the goods less the carriage actually incurred, or resend at your cost.

6. Lost, delayed and damaged parcels

• Domestic parcels not delivered within 10 business days of dispatch: contact us and we open a carrier trace.
• International parcels not delivered within 30 calendar days of dispatch: the same.
• Damaged in transit: tell us within 7 days of delivery, keep the packaging and send us a photograph. We replace or refund in full, and we pay the return carriage.

Risk passes to you on delivery to the address you gave us. Where a carrier records delivery and you have not received the parcel, we will pursue the claim with the carrier on your behalf.

7. Packaging

Articles ship in a recyclable card box with paper wadding. We do not use plastic film, polystyrene or branded outer packaging — the outside of the box says nothing about what is inside, which is deliberate for parcels left at a door.

8. Changing or cancelling a shipment

Before dispatch, cancel or change anything by emailing support@polarbearleathergoods.shop with your order reference. After dispatch, see the Refunds, Returns & Cancellation Policy.